Human customer support that makes your brand money.
A premium support agency, based in the US, answers every message your customers send in under one hour, in your voice, with no templates and no bots. We turn refund requests into exchanges, cancellations into saves, questions into reorders, and resolutions into reviews.
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We answer every message the way you would if you had the time. A person in the US reads the whole thread, looks up the order, and writes a reply for that customer, not a template with their name dropped in. We use software to find facts fast; we don't use it to talk to your customers. And we count what each reply brought back, because support that keeps a customer is worth more than support that closes a ticket.
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Quality over everything. We'd rather run fewer inboxes well than more inboxes adequately, and we'll turn down work that would make us worse at yours.
Every customer. The angry one, the confused one, the one asking a question you've answered a hundred times. Each of them is paying attention right now. Each of them gets our best.
Say it plainly. No scripts, no corporate apologies, no "we value your feedback." We write like people, because we are. -
We're Jon and Will, the founders of Montauk Hair Co. For years one of us has answered every support email our brand receives and built the tools that make it fast.
Customers write back to say thank you. Some of them say it's why they reorder. When we went looking for a service that would do that for other brands, everything we found was a bot, a macro library, or an offshore team with a script. So we started one. Every Customer Co. is what we wanted for our own brand: premium, human, US-based support that treats every customer like the one who matters, because they are.
Client Reviews
“Montauk Hair Co’s customer service operates as a sales channel. Customers constantly rave about the speed and warmth of the CX support these receive. It contributes meaningfully to our bottom line and keeps customers coming back. ”
— Will, Montauk Hair Co.“In a world where customers expect tickets to be handled by an AI agent, it’s incredible to have real humans who understand our brand voice talking to our customers and actively chasing revenue and positive outcomes in the process.”
— Ryan, On Hand Skincare“Outsourced customer support that feels like anything but. Even when a customer has a negative review, Every Customer’s agents have a way of nurturing the relationship to bring them back in. Specialists that know how to talk to customers.”
— Chace, CCS PoolsThere's no such thing as generic support. So we don't build it.
A skincare subscription, an apparel brand with sizing questions, and a supplement company with a 60-day guarantee get different tickets, different customers, and different chances to win them back. Before we answer a single message, we build three things for your brand and only your brand.
We set each of our brands up for success from day one with fully-custom solutions.
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How you talk, what you promise, and where the lines are. We read your site, your emails, and your last 90 days of tickets, then write a guide you sign off on. Warm or dry, first name or formal, how you say no, it's yours, written down.
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Every situation your customers actually bring you, and what we do about each one: the refund threshold you're comfortable with, when to offer an exchange instead, how your subscription pauses work, what we escalate to you. Decisions made once, applied every time, updated as you grow.
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Where your brand loses money in the inbox, and the move for each. A reformulation complaint has a different save than a late package or a "too expensive." We find yours in the audit, write the plays, and report every month on how often they worked.
Our Services
Every brand gets the same thing: our best. The only question is how many tickets you send a month.
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No bots, no boring templates, no offshore. Someone reads the whole thread before they answer.
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Business hours ET, seven days a week. Overnight messages are answered first thing.
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Email, Instagram and TikTok DMs, SMS. If they write to you, we answer.
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A voice guide, a playbook, and your save plays — written for you, signed off by you, reviewed every quarter.
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Refunds turned into exchanges, cancellations into saves, questions into reorders, resolutions into reviews.
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Monthly ticket volume:
Up to 250 tickets, $1,000.
Up to 500 tickets, $1,750.
Up to 1000 tickets, $3,000.
Greater than 1000 tickets, contact us for custom pricing.
Let's Talk
Send us a quick note and we’ll get back within one hour.